Top 9 Benefits Of Instant Messaging For Your Business

Top 9 Benefits Of Instant Messaging For Your Business

One-third of respondents said that after adopting Slack their team productivity has increased by 20 to 40 percent. Let’s take an example, geolocation sharing service is widely used as an additional means of business. Any store or brand can advertise itself by sending a message of launching new products, great deals, discounts, etc. for those clients who just walk by the shop. Smiles scales and powers its loyalty program by enabling agents to respond to omnichannel requests with Sunshine Conversations and the Zendesk Service Suite. Their new messaging platform authenticates users, deploys chatbots to answer questions, and integrates with their travel system. MobileAppDaily will help you explore the best service providers depending on your vision, budget, project requirements and industry.

Corporate Mobile Messenger Development

Firebase can help you build just about anything quickly, but it’s not necessarily optimized for chat — its pricing structure quickly becomes impractical when your user base begins to scale. Firebase also has a maximum limit of 100,000 concurrent connections, which could force a future migration if adoption goes well. And, compared to a chat-specific framework, building with Firebase means building from scratch, which can be costly in terms of developer time. With these challenges in mind, many dev teams working on large-scale commercial apps turn to chat-specific Firebase alternatives. Most skilled engineering teams should be able to launch an MVP chat app in around three months, and a very rough estimate puts the initial cost around $50,000 – $100,000. Factors like cross-platform development, advanced feature requirements, and scalability can quickly multiply the project’s time and cost.

Task Management Features

If you’re building with a chat kit like Stream’s, you’ll have pre-built components like MessageInput, a custom UI component prop to be shown for the input box, at your fingertips. The login screen will need a form to register new users and a way to authenticate existing users. For front-end components, at a minimum you’ll need to build A) a simple login screen and B) the chat screen where users edit, send, and receive messages, and C) a list of contacts.

Corporate Mobile Messenger Development

In simple words, we can say that encryption is an extremely high-end, valuable, and latest security system, which prevents all types of data to access by third parties when it is transferred from one device to another. The following advanced chat features can help your app stand out, creating a polished experience that boosts engagement and retention. Note that depending on your audience and use case, some of these features may not just be nice to have, but necessary. Regardless of the intended use case, the following chat features will be necessary to support any basic messaging experience. What our customer needed, was some sort of app that would provide a protected untraceable connection channel.

Facebook Messenger

Team members can send short snippets of information back and forth without clogging up their inboxes. You may postpone this feature implementation, since it’s rather complex and will come to you at cost. PJSIP library, providing multimedia communication, can be used for VoIP functionality. At present to make a texting app is not enough to gain the audience, users share photos, videos, files and links.

Instead of working through each of these decisions from scratch, many of today’s engineering and product teams prefer to build on top of a dedicated chat API and SDK solution. This approach drastically reduces the time and cost required to build, launch, and maintain a chat app. WebSockets and make up another popular approach to building real-time communication functionality like chat. provides a browser-based JavaScript client library that connects to a Node.js server over the WebSocket protocol. Although provides the real-time portion of chat, it doesn’t scale well with an influx of users — it requires a lot of memory in the form of a lot of extra servers, and those costs can add up quickly. Additionally, does not offer additional features out of the box, such as data persistence.

Being a leading messaging app development company we decided to write this blogpost. This article has information for those startups and entrepreneurs, who have taken the plunge to develop messenger apps & chat apps like WhatsApp, Facebook Messenger, and Telegram. Most new messaging apps fail to achieve widespread adoption, unable to combine reliable performance at scale with the engaging, addictive user experience it takes to make an app go viral. Careful examination of what the following top chat apps do right — and where they fall short — should produce valuable insight to inform your own chat app build.

  • Let’s take an example, geolocation sharing service is widely used as an additional means of business.
  • It can also replace one-line messages and chains which can take a server’s space.
  • Each platform presents its own unique obstacles and requires a different developer skill set.
  • And beyond ease of use, the combination of features, polish, and overall fun factor will need to conspire to keep people coming back.

The scope of work made for this project allows our development team to claim that they’ve gained additional expertise in working on embedded technology based on Android. This shows Elinext’s expertise and the ability to create highly secure messengers using top levels of encryption. Also, the startups feeding their customers with pre-installed custom firmware now can be sure they are able to rely on Elinext as a competent developer of such kind. With this case, we prove that any necessary modification of an operating system for implementing the necessary features at the system level is no problem for our developers. Some of the templates of similar development might also be used for smart home solutions. Before diving into chat app development, you should consider integrating this feature – Encryption in chat apps, let’s first understand what is encryption all about?

Top 9 Benefits Of Instant Messaging For Your Business In 2021

Other UI features like a navigation menu can be useful if your app is intended to be more complex like Slack or WhatsApp, but may not be necessary if you’re creating an iMessage clone. You’ll need an environment to house your chat server and your chat client , so the first step in the development process is to create a directory and install the required dependencies. If you’re building chat with JavaScript and Node, for example, you’ll need to install Node and set up your project. Finally, we proceed to the solution itself and create iphone text messaging app or Android, or both, depending on the task.

Corporate Mobile Messenger Development

To this day, the experience of exchanging messages between Android and iOS is cringeworthy at best, and iPhone users who own Windows PCs or Chromebooks don’t get to enjoy the benefits of iMessage’s cross-device syncing. WhatsApp uses the Extensible Messaging and Presence Protocol , one of the oldest and most widely adopted frameworks for instant messaging over the internet. It’s worth brushing up on how XMPP works as part of your research to decide which frameworks will power your own chat application. You can communicate with any client, customer, or overseas employees with instant messaging solutions without paying for international tariffs. You can also hire staff in other countries, and conduct business internationally.

Boosts Productivity

Norms established by the existing chat giants also dictate, to some degree, which monetization strategies can succeed. Since most of the leaders are free to use, a paid subscription model will likely present a barrier to adoption. In order to add and retain users at a sustainable rate, then, most consumer chat apps will need to offer a “free-forever” tier that still delivers unique value. With the adoption challenge solved, monetization in the form of paid upgrades, in-app purchases, and advertising can follow. Consider the pros and cons of each language, your existing skill set, and your requirements for features, platform support, and scalability when selecting which language you’ll work with.

To prevent this scenario, plan for the unplanned and make sure you’re not missing any hidden costs in your initial estimate. Not everything is going to go perfectly the first time — bugs, scaling issues, and other surprises are part of software development, and they should be part of your cost estimate, too. Then, you can get in touch with us as we are a leading Android/iOS app development company, and have already developed over 3500 mobile applications in diverse mobile app categories.

Others prefer the newer Message Queue Telemetry Transport protocol over XMPP, in part because it doesn’t require messages to be formatted as XML documents. WebRTC is a promising newer protocol that supports voice, video, and generic data transmission between peers. Though WebRTC can be fairly complicated to learn, it’s becoming popular as a component in services designed to support high-quality multimedia streaming and video calls, such as If you’re in the process of planning and scoping a chat app project and/or gathering and allocating resources for that project, this comprehensive guide is for you. As a leading provider of chat technology, we’ve distilled everything you need to know into a digestible overview, from competitive analysis to chat features, technical requirements, development steps, and common challenges. Because of the extreme growth of mobile apps market and a number of smartphones, low-cost or free instant messaging apps have become a cheap alternative to messaging via SMS or MMS.

Corporate Mobile Messenger Development

The UI needs to be so simple and intuitive that even inexperienced users will be able to figure out the basics of sending and receiving messages in seconds. They’ll need to find each other easily, ideally importing or syncing existing contacts. And beyond ease of use, the combination of features, polish, and overall fun factor will need to conspire to keep people coming back. Google’s multi-purpose app development tool can seem like an obvious go-to for building chat, but it does have a few drawbacks.

Chat App Development Steps: Process Overview

Encryption has become a vital feature, which influences the choice of a messenger. In instant messaging apps, encryption is important because it secures sensitive information. This is one of the essential features, which you need to consider while developing instant messaging apps like Telegram or WhatsApp. As discussed in the competitive analysis section above, the market for dedicated chat apps aimed at the general public is crowded. Leading apps like WhatsApp, iMessage, and Facebook Messenger enjoy broad adoption and boast robust feature sets developed by massive engineering teams over many years. Competing with them will be an uphill battle, but with the right approach to market research and product differentiation, it’s not impossible.

Thanks to Slack, the concept of team chat has revolutionized the way knowledge workers collaborate. More spontaneous and more flexible than email, Slack lets colleagues touch base on projects, share jokes and memes, and everything in between. Slack’s inherent fun factor helped propel the app to ubiquity in the 2010s, and the app played a critical role in supporting the 2020’s massive shift to remote work. During the development process, the requirements were widened, and in addition to the app, the whole special operational system was ought to be developed for providing the advanced level of data security. Link data to and from all your systems—such as your CRM, order management system, and inventory database—maximizing agent productivity and letting customers take action on their own.

With continuous investment, Apple manages to keep iMessage both familiar and fresh at the same time. Users discover new features playfully, sometimes by accident and sometimes when they see their friends start to use them, while the core blue-and-white message bubbles stay reassuringly consistent. This ability to balance the old with the new — not to mention the fact that it comes pre-installed on Apple devices — makes iMessage a particularly tough competitor for those looking to make their own chat app.

The transition to the standalone Messenger app was completed in 2014, when the social media giant forced users to either download Messenger or give up in-app chat altogether. Like other changes from Facebook, the change initially upset some users, but most have since come around to accept it. While you can view your email on a mobile device, email clients are more suited for desktop use.

Development costs can be unpredictable, and it’s challenging to strike the right balance between a unique, customized chat product and one that feels familiar and intuitive while performing reliably. The Elinext software engineers completed the task of developing the messenger with the highest levels of security and data encryption. Also, in the process of development, Android OS was heavily customized towards creating a maximally secure solution.

Eliminate Unproductive Meeting Time

E2EE, End-to-End Encryption is a system of communication where particularly communicating users can read the messages. Although it’s possible to launch an MVP with only the basic features Corporate Mobile Messenger Development above, the truth is that today’s users expect more. Leading chat apps continue to innovate, adding features that make it easier, faster, and more fun to send and receive messages.

The following list of chat app features should serve as a solid reference point to help avoid mistakes and isolate individual components that will need attention when you create a messaging app. The list is divided into two sections, with universal, mission-critical features first, followed by advanced features that can enhance the user experience and help tailor your chat app to its intended audience and use case. A world-class team chat experience like Slack also requires a number of advanced features that other apps can do without. These include deep integrations with popular apps like Google Calendar, Google Drive, and, of course, Giphy, along with slash commands and the ability to use Slack as a conversational interface to control other apps. Mentions (who doesn’t love a good @here?), reactions, emojis, and nice clean conversation threads all work together to give Slack users a polished, professional experience. Some apps are distracting and hinder work productivity, such as many social media apps.

Instant messaging systems are equipped with mobile features such that every employee can communicate with the rest regardless of whether they are at the office or not. A while back, instant messaging was perceived to be a communication tool for personal use, but lately, business organizations have been embracing the idea of using the vice for their business needs. Best of all, Samewave is a free app you can begin using to increase productivity and collaboration quickly.

Interactive Service Tuned To Your Business

But the key to success now is to get a sense of how your users interact with your app. Messenger benefits from Facebook’s dominance over the social media world — it’s familiar, it’s easy to use, and it’s just there, deeply integrated with Facebook and automatically synced with your Facebook friends list. But on the flipside, that means Messenger isn’t immune to Facebook’s pitfalls. Once upon a time, Facebook Messenger was a simple and wildly popular in-app chat feature inseparable from the earlier web-only versions of But Facebook’s deliberate effort to separate Facebook Messenger, which launched as a standalone app in 2011, created a more powerful and dynamic platform that now competes with other leaders in the field.

On the other hand, apps for messaging like FB Messenger need email verification, which the user needs to verify via email. True end-to-end encryption, while not always officially required, is a good idea. On top of that, appropriate identity management measures like multi-factor authentication and password complexity and rotation requirements ensure only the right people can decrypt private messages. Pre-built API solutions can help solve this problem by providing cross-platform chat SDKs, which make it possible to succeed without hiring a dedicated expert in each platform.

When one of your contacts appears online, you can send and receive messages faster than on email. This is essential in a business where customers or clients want quick responses. With a good team messaging app, your teams can streamline business processes and make collaboration easier. There’s no need for constant meetings and when you can ask questions and access the right information with a few clicks.

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